General

If you are unhappy with your order and/or purchase, please notify us immediately (within 24 hours of pick-up or delivery) of your concern. We will give you a replacement or credit for the amount returned for use toward a future purchase. 

All returns are subject to manager approval.

To start a return, you can contact us at contact@annieschocolates.ca. If your return is accepted, we will determine the best method to refund you at that time.  

To complete your return, we require a receipt or proof of purchase.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to call or email us immediately, and once your return is accepted, make a separate purchase for the new item.